When/how are preorders delivered?

When/how are preorders delivered?

Postby BeigeAlert » Wed Aug 24, 2016 5:12 pm

Hi,

I missed the kickstarter campaign, but I was so eager to help out that I preordered Obduction back in November 2014. I haven't received any emails from cyan at all since the July 19 email about the push-back. Did I slip through the cracks, or do we pre-order-ers have to wait longer?

I'll be honest: I'm a little bit annoyed that people who didn't preorder are able to buy it/play it on steam before those of us who preordered, but here's to hoping it's worth the wait. :)

Cheers!
Trevor
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Re: When/how are preorders delivered?

Postby WeldFord » Wed Aug 24, 2016 11:38 pm

You should receive an email from Humble Bundle with your codes.

Don't forget to check your spam folder.
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Re: When/how are preorders delivered?

Postby BeigeAlert » Thu Aug 25, 2016 9:16 pm

When will that happen? Still waiting at the end of the day after release. :(
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Re: When/how are preorders delivered?

Postby belford » Fri Aug 26, 2016 6:24 am

Cyan says they sent out all the emails by Thursday, so if you didn't get yours, contact them.
Andrew Plotkin -- Seltani founding member
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Re: When/how are preorders delivered?

Postby pat_trick » Fri Aug 26, 2016 10:06 am

How did you pre-order it? Do you mean you backed the game via Paypal?
The journey of a thousand miles begins with a single step.
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Re: When/how are preorders delivered?

Postby BeigeAlert » Fri Aug 26, 2016 1:43 pm

I don't quite remember for sure, it was almost 2 years ago! haha.

Looking through my emails, I have a "Obduction Paypal Recipt", so that sounds about right. I missed the kickstarter campaign, but preordered it through you guys.
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Re: When/how are preorders delivered?

Postby pat_trick » Fri Aug 26, 2016 9:12 pm

OK, you should contact [email protected] for more information.
The journey of a thousand miles begins with a single step.
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Re: When/how are preorders delivered?

Postby BeigeAlert » Sat Aug 27, 2016 1:22 pm

I did, a couple days ago. Nothing yet.

I figured I'm not hearing from them until Monday, so I just bought the darn game again on Steam. I'd still like my 'extra' copy to give to someone, though.
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Re: When/how are preorders delivered?

Postby pat_trick » Mon Aug 29, 2016 12:58 pm

See this post regarding having not received a pre-order:

https://www.kickstarter.com/projects/cy ... ts/1665500
The journey of a thousand miles begins with a single step.
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Re: When/how are preorders delivered?

Postby Tahgtahv » Wed Aug 31, 2016 12:11 am

That post is only available to backers. Not really much else to do if you've already contacted Cyan
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