Problems with GoG downloads of 25th Anniverary Editions

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Problems with GoG downloads of 25th Anniverary Editions

Postby Texana » Tue Jul 03, 2018 2:05 pm

I used my e-mailed code at GoG and saw the seven games and selected them all for claiming. Then GoG did a nasty. They deleted my seven game list and substituted a four game list and now they claim I have used up my download code! The problem is that I had already purchased older editions of three games several years ago. Now I cannot get the updated versions at all via GoG. Something needs to be done about this, as I am sure I am not the only one with this problem. Please find a way to get updated versions to folks who have the older ones!
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Re: Problems with GoG downloads of 25th Anniverary Editions

Postby Morgon » Tue Jul 03, 2018 2:56 pm

Unless there is a different edition for the backers you should always get the most up to date version on GOG to download. For me the Myst games I already did own are shown as updated in my games library. I did not check if they had been before I used my code, but I think they were as I already had been logged in when using the code and it listed these games as owned.
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Re: Problems with GoG downloads of 25th Anniverary Editions

Postby korovev » Thu Jul 05, 2018 5:27 am

There is no special backer edition. The key will only show the games you were missing; those you already have should be updated (even without the backer code), automatically if using Galaxy, else you’ll need to download the updated installer*. If they aren’t updated, you should contact GOG support.
In Galaxy the game version is displayed next to the More button. At the moment of this post, the latest versions should be:

Myst ME: 1.0 SVM UPDATE
Riven: 1.2 SVM UPDATE2
Exile: 1.27 RVM
Revelation: 1.03
End of Ages: 26572662
Uru CC: 1.0 HOTFIX2
realMyst ME: 2.1

* Note that GOG doesn’t store older versions of the installers, so you might want to keep them if you have them.
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Re: Problems with GoG downloads of 25th Anniverary Editions

Postby rastergrafx » Fri Jul 06, 2018 4:49 pm

Cyan addressed this problem in their latest Kickstarter update:

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

If anyone still has not received a survey, please use the link provided in Kickstarter Update #28 to request Blackbox RESEND your survey to the email you used to back the project. Here's the link to the RESEND SURVEY FORM.
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Re: Problems with GoG downloads of 25th Anniverary Editions

Postby Texana » Sun Jul 08, 2018 9:08 pm

Thanks, I will check to see if my games have the latest updates, its good to know what to look for. BTW, I got the Kickstarter update and contacted GoG. This is what they said:

"Hello,

I'm sorry that it is not possible to redeem a second copy of these games if you already have them on your account.

If you would like to gift the remaining games to your friends, please contact Cyan Support for further assistance.

Thank you for your understanding.

Best regards,"

Edit: I checked and one game did not have the latest update. I got that taken care of :)
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